Refund Policy
1. What this covers
This policy applies to licenses and subscriptions bought from CERANIMUS through our website. Payments and refunds are handled by Lemon Squeezy, our payment provider and Merchant of Record.
2. Refund window
You can request a refund within 14 days of purchase if the product does not work as described and we cannot resolve the problem for you. Where the law gives you a longer or stronger right (for example, a statutory withdrawal period), that right applies.
3. How to request one
Email hello@ceranimus.com from the address on your account, with your order number and a short description of the issue. We aim to respond within 3 business days.
4. How refunds are paid
Approved refunds are returned to the original payment method through Lemon Squeezy. The time it takes to appear depends on your payment provider.
5. What is not refundable
- Renewals, once the new period has started, beyond the window above.
- Purchases where the license has been used in a way that breaks our Terms of Service.
- Any part of a service already delivered, where the law allows this to be excluded.
6. Chargebacks
If something is wrong, please contact us first — we would rather fix it directly than have it go through a chargeback, which is slower for everyone.
7. Contact
Questions about a refund? Email hello@ceranimus.com.